Join a fast-growing USA-based jewellery & activewear brand. Fully remote role, with SA hours.
Manage high-touch social engagement and community support across TikTok Shop, Instagram, and TikTok. Drive customer and creator communication, nurture influencer and affiliate relationships, and support TikTok Shop customer service to enhance brand presence and customer experience.
Key Responsibilities
- Manage customer and creator messages on TikTok Seller and Affiliate Centers; flag important messages and notify the team
- Respond to Instagram and TikTok DMs, comments, and tagged content; engage proactively with influencers, affiliates, and UGC creators
- Support influencer outreach and identify high-value engagement opportunities
- Monitor social trends to adapt engagement strategies and communicate the brand voice effectively
- Provide off-hours and weekend TikTok Shop customer service support; log issues, review and approve replacement/return requests, and log FAQs to improve self-service
Requirements
- Bachelor’s degree in Marketing or related field
- Experience in social media engagement, especially TikTok and Instagram
- Strong communication skills and ability to build authentic online relationships
- Organized and detail-oriented with a proactive approach
